General conditions

GENERAL TERMS AND CONDITIONS OF CONTRACT

Estudio Flamenco Sevilla

Last updated: 24 October 2026

1. Identification of the Website Owner

The website https://estudioflamenco.com and the services offered through it are owned by:

• Owner: Esther Vélez Carvajal.
• Business activity: flamenco training, online courses, video-conference classes, in-person classes, performances and services related to flamenco.
• Business address: Calle Administrador Gutiérrez Anaya, 5, Local 11, 41020 Seville, Spain.
• Email: info@estudioflamenco.com.
• Telephone: 617103653.
• Spanish Tax Identification Number (NIF): 28792405Q.

These terms govern the purchase of products and services offered by Estudio Flamenco Sevilla through its website, as well as the specific terms applicable to the different types of training and in-person services.

2. Scope and Acceptance

Making a purchase implies acceptance of these general terms and conditions and, where applicable, of the specific terms stated on the product or service page.

Before placing an order, the customer may review the main characteristics of the service, its total price, the available payment methods, the duration of access or service provision, and the applicable cancellation terms.

The terms applicable will be those in force when the order is placed, without prejudice to the rights granted to consumers by law.

If these general terms conflict with the specific terms of a product, the specific terms will prevail in the matters they expressly regulate, provided that they are valid and do not conflict with mandatory legal provisions.

The contract will be concluded when the order is accepted and confirmed by Estudio Flamenco Sevilla. If, exceptionally, the contracted service cannot be provided, the customer will be informed and the matter will be handled in accordance with applicable law, including reimbursement of any amounts due.

3. Capacity to Contract

These services are intended for people with sufficient legal capacity to enter into contracts.

Minors may contract only where legally permitted and with the involvement or authorisation of their legal representatives where required.

The customer undertakes to provide accurate and up-to-date information and to keep their access credentials confidential.

4. Prices, Taxes and Payment Methods

The applicable prices are those published on each product or service page at the time of purchase.

Unless expressly stated otherwise, prices shown to consumers include the taxes legally applicable.

The payment methods available will be those shown during checkout. These may include bank card, bank transfer, PayPal or other payment systems enabled on the website.

For payments by bank transfer, the customer must follow the instructions provided during the purchase and include the order number so that the payment can be identified.

Access to the service will be enabled once payment has been confirmed, unless the product page provides for a different procedure.

Order confirmation will be sent by email and will include the relevant contractual information.

5. Online Training Through Recorded Courses

5.1. Description of the Service

Estudio Flamenco Sevilla offers online flamenco training courses organised by level and format, using audiovisual content and other teaching materials.

Students may access the courses using compatible devices and the relevant login credentials.

The features, content, level, price and specific terms of each course will be described on its product page.

5.2. Access Period

Unless the product page states a different period, courses purchased individually will remain available for two years from the date of purchase.

The access period refers to the period during which the course is available on the platform and does not limit any consumer rights in the event of a lack of conformity of the digital content or a breach of contract.

5.3. Immediate Access and Right of Withdrawal

Access to recorded courses may be enabled immediately after payment has been confirmed.

Where the customer requests that the supply of digital content begin during the statutory withdrawal period, they will be asked, through a specific affirmative action separate from acceptance of these general terms, to provide:

• Their express consent to the immediate commencement of the supply of digital content.
• Acknowledgement that, once supply has begun, they will lose the right of withdrawal where the legal requirements for this exception are met.

Estudio Flamenco Sevilla will keep a record of these declarations and provide the relevant contractual confirmation.

If the legal requirements for the exception are not met, the applicable right of withdrawal will be respected.

Loss of the right of withdrawal does not affect the consumer’s statutory rights in the event of a lack of conformity of the digital content or a failure by the owner to meet their obligations.

5.4. Personal Use

Enrolment and access credentials are personal and non-transferable.

Customers may not share passwords with third parties, reproduce or distribute videos, resell content, publish it on other platforms, or use it to provide training to third parties without the prior written authorisation of Estudio Flamenco Sevilla.

A breach may result in proportionate measures, including suspension of access where there is a justified reason, with prior notice to the student where possible and without prejudice to legally recognised rights.

5.5. Student Progress and Video Feedback

Where the purchased course includes educational feedback, the student must follow the course’s stated procedure for submitting videos, instructions and practice frequency.

The specific terms will state the scope of corrections and teaching support.

Where educational feedback forms an essential part of the contracted service and the student repeatedly fails to meet the stated requirements, Estudio Flamenco Sevilla may ask the student to remedy the situation and, where appropriate, take contractual measures that are proportionate and comply with consumer law.

5.6. Technical Issues

The student must have a suitable device and internet connection to access the content.

If the student experiences access difficulties, they may report the issue using the contact details set out in these terms.

Estudio Flamenco Sevilla will address issues within its control and take reasonable steps to restore access where the problem is attributable to the platform or the contracted service.

6. Monthly Subscriptions and Online Level Access

6.1. Features

Certain training levels may be purchased through a monthly subscription that provides access to the courses included in the relevant level.

The page for each subscription will state the monthly price, included content, start date and other applicable specific terms.

6.2. Automatic Renewal

The subscription will automatically renew for successive monthly periods while it remains active, provided the payment system can process the relevant charge.

Before purchase, the customer will be informed of the price, billing frequency and automatic renewal.

The first period will begin on the date stated at checkout. The subscription information will specify how monthly periods are calculated and when subsequent charges will be made.

6.3. Cancellation

The customer may cancel subscription renewal through “My Account”, under “Subscriptions”, or by another cancellation method made available by Estudio Flamenco Sevilla.

Cancellation will prevent future renewals and will take effect in accordance with the contracted period and the information provided when the customer subscribed.

Unless the specific terms or applicable law provide otherwise, cancellation will not result in a pro-rata refund for a monthly period that has already begun.

Cancelling renewal does not remove any statutory right of withdrawal or any consumer rights arising from a failure to provide the service as agreed.

Once the paid period has ended, access to the content included in the subscription will no longer be available, unless expressly stated otherwise.

6.4. Failed Payments

If a payment cannot be collected, Estudio Flamenco Sevilla may notify the customer and ask them to update their payment method.

Suspension or termination of access due to non-payment will be handled in accordance with the subscription terms and applicable law. Cancellation of a subscription should not be confused with any debt for services that have actually been contracted.

7. Flamenco Classes and Courses via Zoom

7.1. Class Format

Estudio Flamenco Sevilla offers flamenco classes via Zoom that can be followed live or as recordings, according to each student’s needs and availability.

Attendance live is not compulsory. Classes are recorded, organised and made available so that students can follow them at the time that best suits their circumstances, during the contracted access period.

7.2. Access to Recordings

Class recordings will be made available to students through the platform provided by Estudio Flamenco Sevilla.

The period of access to recordings will depend on the purchased format and the terms stated on the course or subscription page.

For monthly subscriptions, access to the included classes and recordings will be linked to the duration of the subscription, unless expressly stated otherwise.

7.3. Learning Support and Video Feedback

Depending on the course, training may include students submitting videos for review and feedback from the teacher.

Where this support is included in the purchased format, students may submit videos in accordance with the instructions provided by Estudio Flamenco Sevilla.

Participation in live sessions, video submissions and other support activities will be governed by the specific terms of each course.

7.4. Subscriptions and Cancellations

Courses purchased through a monthly subscription will automatically renew for successive periods in accordance with the terms disclosed before purchase.

Students may cancel renewal through “My Account”, under “Subscriptions”, following the procedure available on the website.

Cancellation will prevent future renewals, and access to the content will end in accordance with the contracted period and applicable terms, without prejudice to any rights granted to consumers by law.

7.5. Issues and Changes to Classes

If a technical issue attributable to Estudio Flamenco Sevilla prevents access to classes or recordings, reasonable measures will be taken to restore access and fulfil the terms of the contracted service.

If a class needs to be changed or cancelled, affected students will be informed and an appropriate solution will be offered in accordance with the circumstances and applicable law.

8. In-Person Intensive Courses

8.1. Booking and Contracting

A place will be reserved upon payment of the amount stated for the activity, following the instructions published on the website or provided by Estudio Flamenco Sevilla.

The customer must correctly identify the activity being booked and provide the information required to process the enrolment.

Course dates, times, teachers, content, levels and prices will be stated in the information for the specific course.

8.2. Cancellation by the Student

Cancellation requests must be sent to info@estudioflamenco.com, stating the student’s name and the course booked.

The following cancellation terms will apply:

• More than 7 days before the course starts: 75% of the amounts paid for the course will be refunded, excluding the booking deposit.
• From 7 days up to 24 hours before the course starts, inclusive: 50% of the amounts paid for the course will be refunded, excluding the booking deposit.
• Less than 24 hours before the course starts: none of the amounts paid will be refunded, including the booking deposit.

Time limits will be calculated by reference to the date and time at which the course is due to start.

These terms apply without prejudice to any rights to which the consumer is legally entitled.

8.3. Cancellation or Changes by the School

If Estudio Flamenco Sevilla cancels a course entirely, enrolled students will be informed and the amounts paid for services that will not be provided will be refunded, unless the customer voluntarily accepts another valid solution.

If a date, time, teacher or other essential feature is changed, students will be informed and the appropriate solution will be provided according to the significance of the change and applicable law.

8.4. Punctuality and Equipment

Students are asked to arrive on time. If a student arrives late, the class will not automatically be extended.

If a delay or absence is attributable to the teacher, the measures necessary to fulfil the contracted terms will be taken.

Where required for the activity, students must wear comfortable clothing, dance shoes and any equipment specified by the teacher.

9. Annual In-Person Courses and Regular Classes

9.1. Organisation and Capacity

Estudio Flamenco Sevilla will organise classes by level, discipline and timetable, seeking to maintain a class size suitable for the activity.

The class calendar, public holidays, closure periods and timetables will be communicated through the school’s usual channels.

Any significant change will be communicated to affected students as far in advance as reasonably possible.

9.2. Enrolment Fees and Monthly Fees

Where an enrolment fee applies, its amount and conditions will be communicated before the contract is made.

Class prices will be published on the website or on the school’s noticeboard.

The monthly fee and, where applicable, the half-month fee entitle the student to the classes corresponding to the contracted period and chosen format.

The specific terms will state payment dates, the classes included and the rules applicable to enrolment, cancellation and changes of format.

9.3. Make-up Classes

If a student cannot attend a class for a justified reason, they may request to make it up at another time, subject to the school’s timetable and available capacity.

As a general organisational rule, make-up classes must take place within the same month, unless otherwise agreed or a different solution is appropriate in the circumstances.

School closure days that can be made up will be identified in the calendar.

9.4. Attendance Changes and Cancellations

Students must give advance notice of changes to their timetable, class format or attendance period.

To change from a full monthly fee to a half-month fee, the school may set an advance-notice period, which must be communicated before the relevant format is contracted or renewed.

Cancellations must be communicated through a channel that provides a record of the request. The effective date of cancellation and any outstanding amount due under the contract will be stated.

9.5. Enrolment and Breaks in Attendance

The enrolment terms may provide that a break in continuous attendance requires a new enrolment.

Any new enrolment fee must have been disclosed in advance and must be reasonable and transparent.

No charges will be applied if they were not disclosed or if they conflict with consumer law.

9.6. Punctuality and Conduct

Students are asked to respect class times, teachers’ instructions and the school’s rules of conduct.

The school may take proportionate measures in response to conduct that seriously disrupts classes, endangers others or constitutes a significant breach of contract.

Where circumstances allow, the student will first be warned and given an opportunity to correct the conduct.

9.7. Personal Belongings

Students are responsible for looking after their belongings. Estudio Flamenco Sevilla does not automatically assume liability for lost or stolen personal items, without prejudice to any liability that may legally arise from an act or omission attributable to the school.

9.8. Communications Between Students and Teachers

The school may use email and messaging groups to communicate information related to classes.

Participation in WhatsApp groups or other platforms will be organised in accordance with data protection law and students’ privacy.

Where participation in a group involves sharing contact details with other members, participants will be informed in advance and reasonable alternatives will be provided where appropriate.

10. Rehearsal Room Hire

10.1. Use of the Facilities

Users must use the rooms, changing rooms, toilets and equipment appropriately, taking care of the facilities and following Estudio Flamenco Sevilla’s instructions.

For a first-time booking, an introductory visit may be arranged to explain how the facilities operate.

Use of sound equipment, television, whiteboard, chairs, air conditioning and other items will be subject to the terms communicated at the time of booking.

10.2. Timings and Return of the Facilities

The hirer must observe the booked times and enter and leave punctually.

The room and furniture must be returned in suitable condition, allowing for normal wear and tear.

The hirer will be liable for damage attributable to them under applicable law, taking the circumstances into account.

10.3. Fees and Cancellations

The price, minimum hire period, payment terms and, where applicable, deposit and cancellation rules will be communicated before the booking is confirmed.

Any amount retained for damage, cancellation or breach must be justified and consistent with the terms accepted in advance and applicable law.

11. Intellectual and Industrial Property

Videos, photographs, text, choreography, teaching materials, trademarks and other website content are protected by intellectual and industrial property law where applicable.

Unless authorised or permitted by law, such content may not be reproduced, distributed, communicated to the public, modified, commercialised or reused beyond the personal use authorised by the purchase.

Purchasing a course or subscribing to a level grants only the access and use rights specified in the offer. It does not transfer intellectual property rights in the materials.

12. Personal Data Protection

Personal data will be processed in accordance with the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 and other applicable legislation.

Detailed information about the data controller, purposes, legal bases, recipients, retention periods and the exercise of data protection rights will be provided in Estudio Flamenco Sevilla’s Privacy Policy.

Managing a purchase, enrolment, subscription or enquiry may require processing the data necessary to provide the service, manage payments, handle issues and comply with legal obligations.

Marketing communications will be sent in accordance with applicable law. Where consent is required, it will be requested specifically and separately from acceptance of the purchase terms. Users may object or withdraw their consent in accordance with the law.

Data will not be used for purposes incompatible with those disclosed and will only be shared with third parties where there is a valid legal basis, a need to provide the service or a legal obligation.

13. Issues, Enquiries and Complaints

For enquiries, issues or complaints, customers may contact Estudio Flamenco Sevilla through:

• Email: info@estudioflamenco.com.
• Telephone: 617103653.
• Postal address: Calle Administrador Gutiérrez Anaya, 5, Local 11, 41020 Seville, Spain.

Customers are advised to include their name, order number and a description of the issue to help it be handled efficiently.

Submitting a complaint does not limit consumer rights or access to the competent consumer protection authorities.

14. Liability and Performance of the Contract

Estudio Flamenco Sevilla will provide services in accordance with the features and terms published for each product.

Nothing in these terms is intended to exclude or limit non-waivable consumer rights or to exempt the owner from liabilities imposed by law.

Issues arising from third-party services, video-conferencing platforms, payment providers or internet connections will be assessed according to their cause, the degree of control over the service and the applicable legal obligations.

15. Amendments to These Terms

Estudio Flamenco Sevilla may update these terms to reflect legal, technical or organisational changes.

The version applicable to a purchase will be the version accepted at the time of purchase, unless a later amendment must apply by law or is validly accepted by the parties.

Amendments will not retroactively affect rights already acquired or allow essential terms of existing contracts to be changed unilaterally where the law does not permit this.

16. Applicable Law and Dispute Resolution

These terms are governed by Spanish law, without prejudice to any mandatory consumer-protection rules that may apply.

In the event of a dispute, the parties may seek an amicable solution and use available dispute-resolution mechanisms and competent consumer protection bodies.

Jurisdiction will be determined in accordance with applicable law, without imposing a forum on consumers that deprives them of the protection afforded by law.